BANOBELLA RETURN & REFUND POLICY

Effective Date: 05/01/2026

At BANOBELLA, customer satisfaction matters to us.

Because skincare is personal and hygiene-sensitive, we carefully review all return requests. We believe in fairness—for both our customers and our brand.

Please review our Return & Refund Policy before placing an order.

1. ONE-TIME RETURN GUARANTEE

BANOBELLA offers a One-Time Full Refund Policy for first-time purchases only.

If you are not satisfied with your purchase, we may offer a one-time full refund on your order, subject to review and approval.

This policy is intended to allow new customers to try BANOBELLA with confidence.

Please note:

• Only one full refund per customer, household, or shipping address is allowed  
• Repeat refund requests will not be approved  
• Abuse of the return policy may result in refusal of future purchases or refunds

2. RETURN ELIGIBILITY

To qualify for a refund request:

✔ You must contact us within 7 days of receiving your order  
✔ The order must be your first eligible purchase  
✔ Proof of purchase/order number is required  
✔ Product concerns must be clearly explained

BANOBELLA reserves the right to review all requests individually.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not qualify for return or refund, including:

• Promotional or free items  
• Gift cards  
• Final sale items  
• Excessive or repeated refund requests

4. SKINCARE DISCLAIMER

Skincare results vary from person to person.

Because every skin type is different, BANOBELLA cannot guarantee identical results for everyone.

Results may vary based on:

• Skin type  
• Skin sensitivity  
• Lifestyle habits  
• Consistency of product use  
• Sun exposure  
• Existing skincare routine

BANOBELLA does not promise overnight transformation or instant results.

5. DAMAGED OR INCORRECT ITEMS

If you receive:

• A damaged item  
• A defective item  
• An incorrect product

Please contact us within 7 days of delivery.

Include:

✔ Order number  
✔ Photos of the item received  
✔ Brief description of the issue

We will review the concern and determine the best resolution.

6. REFUND PROCESS

If your refund request is approved:

• A full refund will be issued to your original payment method  
• Refund processing time may vary depending on your payment provider  
• Processing may take 5–10 business days

Shipping charges may be non-refundable unless otherwise determined by BANOBELLA.

7. RETURN ABUSE POLICY

To protect fairness for all customers, BANOBELLA reserves the right to deny refunds if we identify:

• Repeated refund behavior  
• Misuse of products  
• Fraudulent claims  
• Policy abuse

8. CONTACT US

For return or refund questions, please contact:

BANOBELLA  
Email: admin@banobella.com  
Website: www.banobella.com

BANOBELLA PROMISE

We believe skincare should feel honest, empowering, and risk-conscious.

Our goal is to help you glow with confidence while creating a fair experience for every customer.

Glow Different.